May 14, 2015

Customer Support

Magnus Engineered Equipment is dedicated to providing the highest quality standards and reliability in all the equipment we manufacture. For over 90 years the name Magnus has represented premier quality equipment in the metal cleaning and finishing industry.  We back up our products with a solid warranty, ensuring our customers are delivered the quality machines or systems they expect from Magnus.

Magnus Warranty on Basic Equipment
Magnus warrants the equipment supplied will be free from defects in materials and workmanship and will perform mechanically as quoted. Any components that prove defective in material or workmanship within one year from date of purchase will be repaired or replaced, at the discretion of Magnus Engineered Equipment.

Custom/Fabricated Services
Magnus Engineered Equipment offers a wide range of custom and fabrication services to customers as part of its comprehensive, in-house capabilities.  Full line services begin with our engineering services group, which handles design and implementation of both mechanical and electrical disciplines.  In our factory, we maintain complete fabrication capabilities from sheet to finished products in stainless, carbon, aluminum and other metals.  Services also include finish painting and complete assembly.  Magnus can address special process applications that go beyond conventional cleaning. Application analysis is critical to proper selection of equipment.  Assistance in evaluating your specific situation is available through one of our application specialists.

Field Tech Services
At Magnus, service does not end with the sale; it begins at the customer’s request.  Magnus Engineered Equipment can provide the option for a qualified field technician to review the installation work and perform the initial start-up of the equipment at your facility.  Our technicians provide training and support for your personnel, both production and maintenance, to ensure years of trouble-free operation. To keep any downtime to a minimum, Magnus maintains an inventory of spare parts.  

Need more help?

Have additional questions about a product or service?  Need help with your machine?
Contact us at 800-456-6423, by sending us an email, or by filling out the contact form below.